How do I report my PODERcard Debit lost or stolen?

Welcome! If you're here, it means you're missing your PODERcard debit card. Whether it was misplaced, taken, or simply not in your possession, fear not! We have a solution ready for you, and we're excited to assist you every step of the way. Just follow the steps below to get back on track.

What should I do if my PODERcard debit card is lost or stolen?

If you lose your card or think it has been stolen, take the following two actions in the order that they appear:

Step 1. Freeze your card

When you freeze your PODERcard you'll stop any usage of the card — including your own. We recommend locking it to temporarily prevent any potential purchases that you haven’t authorized.

Freezing it is simple and can be done with the click of a button directly from the PODERcard application. Read this post for detailed instructions on how to freeze your card.

Step 2. Request a new card

Requesting a replacement card is easy and quick, and can be done directly from the mobile app. All you have to do is visit the Help center from the home page and choose Order replacement card.

Then, select the option that explains what happened to your card, confirm your address, and you’re good to go! 

Alternatively, you can also call [phone] or send a message through the Help chat via the app to report that your card was lost or stolen. The Customer Care team will provide you with more information on restoring a card to you and accessing your account.

Important note: We understand that waiting for your replacement card can be a bit inconvenient. While you won't have access to your old card for now, the good news is that you can continue making purchases using your virtual card. We kindly advise you to plan ahead and prepare accordingly to ensure a seamless experience during this period.

Welcome Tech dba SABEResPODER is not a bank. Banking services provided by Thread Bank, Member FDIC. The PODERcard Visa Debit Card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc and may be used everywhere Visa debit cards are accepted. PODERcard account opening is subject to identity verification by Thread Bank.

Your deposits qualify for up to a maximum of $3,000,000* in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://go.thread.bank/sweepdisclosure and a list of program banks at https://go.thread.bank/programbanks. Please contact [e-mail] with questions regarding the sweep program.

*See more here: https://go.thread.bank/sweepdisclosure.