How do I contact Customer Care?

We're committed to ensuring your PODERcard Debit experience is a fantastic one, with no bumps in the road. But hey, we get it—questions can pop up unexpectedly. That's why our amazing Customer Care team is always available to assist you. Take a peek at the contact methods below and select your preferred way to reach out!

Step 1. Log in to the mobile app

Open our mobile app and access your PODERcard Debit account. To get the support you need, just click on the Help icon located on the top right side of your screen. 

Step 2. Choose a contact method

Once you click on the Help icon, a world of assistance awaits! You'll find several options on the screen to satisfy your needs. Browse through our FAQs, send us a message for a prompt email response, give us a call, or even order a replacement card seamlessly through the app. We're here to provide the support you deserve!

Method #1: Browse through our FAQs

While our Frequently Asked Questions platform may not function as a direct communication channel, it serves as an invaluable resource for addressing any queries you may have (as you are doing right this very moment). By exploring this portal, you'll likely find the information necessary to kickstart your journey with your PODERcard Debit, along with helpful tips to maximize the benefits of your bank account.

Method #2: Send us a message

We're here to assist you! Simply ask us a question, and we'll respond promptly via email. If you prefer using your own email provider, feel free to reach out to us at [e-mail].

Method #3: Give us a call

Prefer to connect with our customer service in a different way? Our helpful call center is here for you! Give us a ring at [phone], and we'll gladly answer any questions or address any concerns you may have about PODERcard Debit.

Method #4: Order a replacement card

Has your PODERcard Debit gone missing, been stolen, damaged, or never arrived? No worries! Requesting a new one is a breeze through our app. We'll make sure to swiftly assist you and provide a seamless replacement process!

Let us know how we are doing

At PODERcard Debit, we take immense pride in offering you a 5-star banking experience. Whatever challenges you may face with your card, inquiries about deposits, balances, transactions, replacement cards, transaction disputes, card locks, or reporting scams, we're here to assist you.

Your satisfaction is our utmost priority, and we'll always strive to exceed your expectations. Thank you for choosing PODERcard Debit for all your banking needs!

Welcome Tech dba SABEResPODER is not a bank. Banking services provided by Thread Bank, Member FDIC. The PODERcard Visa Debit Card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc and may be used everywhere Visa debit cards are accepted. PODERcard account opening is subject to identity verification by Thread Bank.

Your deposits qualify for up to a maximum of $3,000,000* in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://go.thread.bank/sweepdisclosure and a list of program banks at https://go.thread.bank/programbanks. Please contact [e-mail] with questions regarding the sweep program.

*See more here: https://go.thread.bank/sweepdisclosure.