It sometimes happens that a small error slips through when you're submitting the information of a person you're sending money to. It can be an error in the telephone number, email address, or some other information.
It's important to note that if the transaction has already been processed, it cannot be canceled mid-delivery. If the error has a significant impact (meaning it no longer reaches the intended person) your best option is to reach out to the recipient and ask for the money to be sent back. PODERcard Debit does not take responsibility if a customer sends money to the wrong person.
If after trying to reach out to the recipient you still require assistance, feel free to contact us. You can write us a message through the app or call 1-833-33PODER (833-337-6337).
Click here to learn the different methods of contacting Customer Care
We recommend that before sending money, always double and triple check all the information.
Welcome Tech dba SABEResPODER is not a bank. Banking services provided by Thread Bank, Member FDIC. The PODERcard Visa Debit Card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc and may be used everywhere Visa debit cards are accepted. PODERcard account opening is subject to identity verification by Thread Bank.
Your deposits qualify for up to a maximum of $3,000,000* in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://go.thread.bank/sweepdisclosure and a list of program banks at https://go.thread.bank/programbanks. Please contact customerservice@thread.bank with questions regarding the sweep program.
*See more here: https://go.thread.bank/sweepdisclosure.
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