Thread Bank

About PODERcard Debit

• What you need to know about the new PODERcard Debit
• Is the money in my PODERcard Debit account insured by the FDIC?
• Does PODERcard Debit offer joint accounts?

Account Opening

• How do I open an account?
• What information do I need to provide to open an account?
• What types of ID's are accepted? Can I use my passport?
• What is a virtual card? How does it work?
• Why was it not possible to open an account for me?

Account Funding

• How do I add money to my PODERcard Debit?
• How to deposit cash
• How to enroll in direct deposit
• How to deposit funds via bank transfers
• How to transfer funds from digital wallets (PayPal, Cash App, Venmo)

Transfers & Payments

• How do I withdraw cash from one of the in-network ATMs?
• How do I send money to another PODERcard Debit?
• What bills can I pay with PODERcard Debit?
• Can I send money to someone outside the U.S.?
• When will my payees receive their money?
• What happens if there is not enough money to cover a payment?

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Account Management

• How can I log in to my PODERcard account?
• How can I change my password?
• How to find your account and routing numbers
• How do I close my account?

Card Management

• How do I activate my card?
• How do I set or change my ATM PIN?
• How do I lock or unlock my card?
• What activity will continue when I lock my card?
• How do I add my card to my digital wallet?

Earn Rewards

• How does the Rewards program work?
• Rewards instant payouts: What you need to know
• When will I get my payment for participating in surveys or taking courses?

Fraud Prevention

• What are the most common frauds or scams?
• How can I protect myself against fraud or scams?
• What to do if you’ve been scammed

Customer Care

• How do I contact Customer Care?
• How do I report my PODERcard Debit lost or stolen?
• What should I do if I never got my card in the mail?
• How long does it take for my card to arrive by mail?
• What do I do if I have a question or think there is an error on my account?